Have a question about the Puppy Jake Foundation store? Check for answers below. For any other questions or comments, please contact us!
What are your shipping costs?
Shipping costs vary based on weight, shipping method and ZIP code.
How are the prices of items in the Puppy Jake Foundation store determined?
Pricing of each item has been carefully calculated to include a level of donation that will help Puppy Jake Foundation select and train service dogs. Your purchase is making a difference in the life of a wounded American veteran.
When will my order ship?
Orders usually ship within 7-10 business days. Please note that the foundation plaques and personalized ornaments are made-to-order and handcrafted by Sticks, Inc. and can take 4-6 weeks to complete. Our regular business hours are 8 a.m. – 5 p.m. CST Monday – Friday.
How do I know when my order has shipped?
We will send you a confirmation email when your order has shipped.
Can I return an item?
Exchanges or returns will not be accepted for completed orders unless defective.
Are orders secure?
Puppy Jake Foundation store orders are safe, thanks to Secure Socket Layer (SSL) encryption protecting all transaction data. We will also never sell, rent or use your personal information for any reason other than to complete your order.
Are gift certificates available?
Not at this time. But watch for them in the future!
Will my credit card be charged immediately?
No, your credit card will not be charged until after your order has shipped. Please note: Your debit or credit card charge will be listed as "SIGLER COMPANIES" on your statement.
Can I change or cancel an order?
Possibly. Contact customer service at 855-880-0881 or via email as soon as possible to avoid being charged.
What are my payment options?
We accept American Express, Discover, MasterCard and Visa.
Will there be taxes charged?
There are no taxes for orders shipped outside of Iowa. Because we fulfill orders out of Iowa, shipments to Iowa residents will be charged sales tax.
Do you ship to PO boxes or APO/FPO boxes?
We're able to ship to P.O. and military boxes via the United States Postal Service if the contents of your order allow us to do so.