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Help/FAQsQuestions about the GroupMe store? Find answers to our most common questions below.What are your shipping costs?Shipping costs vary based on weight, shipping method and zip code. When will my order ship?Orders ship within 48 hours. Our regular business hours are 8 a.m. – 5 p.m. CST Monday – Friday, excluding holidays. How do I know when my order has shipped?We will send you a confirmation email when your order has shipped. Can I return an item?Returns and exchanges are available for unworn, unwashed items. Visit our returns/exchange policy for details. Are orders secure?Absolutely! Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure your information is secure. Also, none of your personal information is sold, rented or used for any reason other than to complete your order. Are gift certificates available?Not at this time. But watch for them in the future! Will my credit card be charged immediately?No, you will not be charged until after your order has shipped. Please note: Your debit or credit card charge will be listed as "Sigler Companies" (our fulfillment partner) on your statement. Can I change or cancel an order?In some cases, you may be able change an order, but only if you contact us immediately. Contact customer service via email as soon as possible to avoid being charged. What are my payment options?We accept American Express, Discover, MasterCard and Visa. Will there be taxes charged?There are no taxes for orders shipped outside of Iowa. Because we fulfill orders out of Iowa, shipments to Iowa residents will be charged sales tax. Do you ship to PO boxes or APO/FPO boxes?We're able to ship to P.O. and military boxes via the United States Postal Service if the contents of your order allow us to do so. What countries do you ship to?We ship worldwide. Malaysia and Indonesia customers, please contact us via email for instructions on how to place orders. Do you have a size chart?Yes, size charts are available on individual product pages. |