Shipping and Return Policy
Shipping
GroupMe items are shipped via FedEx & USPS. Shipping costs vary based on weight, shipping method and zip code.
Orders ship within 48 hours, during regular business hours (8 a.m. – 5 p.m. CST Monday – Friday, excluding holidays). You will receive a confirmation e-mail when your order has shipped.
International Shipping
Please note: You may be responsible for Customs charges for orders shipping to countries outside the United States.
Returns/Exchanges
Returns
To return an item for refund:
- Call us at 1-855-880-0887 or Email us at groupmecustomerservice@sigler.com to request a return number.
- Send us the unwashed, unworn item you want to return along with a copy of your packing slip or e-receipt and a completed return/exchange form within 30 days of delivery.
- Your debit/credit card will be credited back for price of merchandise only.
Exchanges
You can exchange unused merchandise (returned in original condition sold) for a replacement item of equal value. Should a replacement item be of greater value than your original order, a customer care representative will contact you for your payment info.
To exchange an item:
- Call us at 1-855-880-0887 orEmail us at groupmecustomerservice@sigler.com to request an exchange number.
- Select a replacement item on the return/exchange form included with your delivery.
- Use the return shipping label found on the return/exchange form to mail us the item you want to exchange, along with a completed return/exchange form and a copy of your packing slip or e-receipt, within 30 days of delivery. Please note: You are responsible for return shipping costs.
- We'll send you your replacement item. This time, the shipping's on us!
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