Have a question about the Mercy store? Check for answers below. For any other questions or comments, please contact us!
What are your shipping costs?
Shipping costs vary based on weight, shipping method and ZIP code.
When will my order ship?
Orders usually ship within 7-10 business days. Customer Support hours are 7:30 a.m. – 3:30 p.m. CST Monday – Friday.
How do I know when my order has shipped?
We will send you a confirmation email when your order has shipped.
Can I return an item?
Returns and exchanges are available for unworn, unwashed items. Visit our returns/exchange policy for details.
Are orders secure?
Mercy store orders are safe, thanks to Secure Socket Layer (SSL) encryption protecting all transaction data. We will also never sell, rent or use your personal information for any reason other than to complete your order.
Will my credit card be charged immediately?
No, your credit card will not be charged until after your order has shipped. Please note: Your debit or credit card charge will be listed as "SIGLER COMPANIES" on your statement.
Can I change or cancel an order?
Possibly. Contact customer service at 515.247.4190 or via email as soon as possible to avoid being charged.
What are my payment options?
We accept American Express, Discover, MasterCard and Visa.
Are gift certificates, discount cards, or coupons available?'
Not at this time. But watch for them in the future!
Will there be taxes charged?
There are no taxes for orders shipped outside of Iowa. Because we fulfill orders out of Iowa, shipments to Iowa residents will be charged sales tax.
Do you ship to PO boxes or APO/FPO boxes?
We're able to ship to P.O. and military boxes via the United States Postal Service if the contents of your order allow us to do so.
May I ship my items to my Mercy location?
In order to guarantee a safer and more timely delivery, as well as more accurate package tracking, all orders must be shipped to your home address.