Customer Service

Questions? Please review the FAQ’s below. If you need further assistance, please email Pioneer100store@sigler.com Our regular business hours are Monday through Friday from 8am–5pm CST.

FAQs

Q.I forgot my account password?

A. Please click on “I forgot my password” on the main login screen. For login troubleshooting or you need to change your account email address, please email customer service, Pioneer100store@sigler.com for assistance.

Q. What are my payment options?

A.  We accept Visa, MasterCard, Discover and American Express.

Q. What are your shipping costs?

A. Calculated at checkout, Shipping costs vary based on weight, shipping method and ZIP code.

Q. When will my order ship?

A. Orders are produced at Sigler’s in-house production facility and shipped via domestic FedEx or USPS beginning September 2026. Production time does not include time to arrive to the user destination. Our regular business hours are 8 a.m.–5 p.m. CST Monday–Friday.

Q. Can I return an item?

A. Exchanges or returns will not be accepted.

Q. Are orders secure?

A. Sigler store orders are safe, thanks to Secure Socket Layer (SSL) encryption protecting all transaction data. We will also never sell, rent or use your personal information for any reason other than to complete your order.

Q. Will my credit card be charged immediately?

A. Yes. Please note: your debit or credit card charge will be listed as "SIGLER COMPANIES" on your statement.

Q. Can I change or cancel an order?

A. This a pre-order and funds are collected before goods are produced, is not possible to cancel your order.

Q. Will there be taxes charged?

A. Online purchases are subject to applicable sales taxes. The sales tax for the order is based on state and local tax rates as well as the shipping and/or service location of the order.