- Will my order be affected by the COVID-19 pandemic?
- We are currently accepting and processing orders with minimal interruption to our fulfillment workflow. However, there may be delays on some orders due to certain suppliers being required to close due to the guidelines put in place at a local or federal level.
If an item on your order becomes temporarily unavailable, a member of our Customer Service team will reach out to you to discuss how to best move forward with your order.
Please note that this is a rapidly changing situation and we are carefully monitoring our supply chain for any closures that may affect our ability to fill orders. Sigler is also following recommendations from the CDC and WHO to implement policies to protect the health and safety of our team members.
We will update this FAQ entry with any updates as the situation evolves. We thank you for your patience and understanding during this time.
- Is all the apparel offered on the store approved for work attire?
- Items may not meet dress code requirements. Colleagues are encouraged to refer to their organization's dress code for compliance before buying items if they intend to be worn at work.
- What are your shipping costs?
- Shipping costs vary based on weight, shipping method and ZIP code.
- When will my order ship?
- Orders are produced at Sigler’s in-house production facility and shipped via domestic FedEx within 7-10 business days of receipt. Production time does not include time to arrive to the user destination. Our regular business hours are 8 a.m.–5 p.m. CST Monday–Friday.
- How do I know when my order has shipped?
- We will send you a confirmation email when your order has shipped.
- Can I return an item?
- Exchanges or returns will not be accepted for completed orders unless defective.
- Are orders secure?
- MercyOne orders are safe, thanks to Secure Socket Layer (SSL) encryption protecting all transaction data. We will also never sell, rent or use your personal information for any reason other than to complete your order.
- Will my credit card be charged immediately?
- Yes, your credit card will be charged as soon as you have successfully completed your order and it has been processed. Please note: Your debit or credit card charge will be listed as "SIGLER COMPANIES" on your statement.
- Can I change or cancel an order?
- Possibly. Contact customer service at MercyOne Support as soon as possible.
- What are my payment options?
- We accept American Express, Discover, MasterCard and Visa.
- Will there be taxes charged?
- Shipments to Iowa residents will be charged sales tax. There are no taxes for orders shipped outside of Iowa.